Frequently Asked Questions
Ordering & Payment
- What payment methods do you accept? — UPI, credit/debit cards, net banking, and wallets via Razorpay.
- Can I cancel my order? — Yes, within 12 hours of placing the order. Contact us on WhatsApp immediately.
- Is it safe to pay on your website? — Yes. All transactions are secured via SSL encryption and processed by Razorpay.
Shipping
- How long does delivery take? — 3–7 business days depending on your location.
- Is shipping free? — Yes, on all orders above ₹999. Orders below ₹999 attract a flat ₹49 shipping fee.
- Is there a COD charge? — Yes, Cash on Delivery orders attract an additional ₹10 handling fee collected at delivery.
- Will I get a tracking number? — Yes, once your order is dispatched you will receive tracking details via WhatsApp.
Products
- Are the jewellery pieces nickel-free? — Most pieces are. Product descriptions mention if there are any allergen concerns.
- How do I care for my jewellery? — Avoid contact with water, perfume, and sweat. Store in the pouch provided. Wipe clean with a soft dry cloth.
- Do you restock sold-out items? — Occasionally. Follow us on Instagram or message us on WhatsApp to be notified.
Returns & Cancellations
- Can I return a product? — All sales are final. We do not accept returns or exchanges. Please review your order carefully before placing it.
- What if my item arrives damaged? — Contact us within 48 hours on WhatsApp with photos. We will arrange a replacement or store credit if the claim is valid.
- Can I cancel my order? — Yes, within 12 hours of placing the order. Contact us on WhatsApp immediately.
Questions? Chat with us on WhatsApp (+91 98877 99066) or email hello@thenehajain.com